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Last Updated: 4/1/25

At Kaloop, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services, including our website, platform, and mobile applications (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please refrain from using our Services.

1. Information We Collect

We collect various types of information to provide and improve our Services:

Personal Information: When you sign up for an account, request a demo, or use certain features, we may collect personal details such as your name, email address, phone number, mailing address, and payment information.

Account and Transaction Information: Information about your account usage, preferences, and interactions with our Services, such as your transaction history, invoices, and communication with support.

Usage Data: We collect information on how you interact with our platform, such as device type, IP address, browser type, and activity logs to improve our Services and user experience.

Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to monitor activity on our Services and enhance your user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

Provide and Maintain Services: To create and manage your account, process payments, and provide customer support.

Communication: To respond to your inquiries, send notifications, updates, and promotional content (if opted in), and inform you about changes to our Services.

Improve Our Services: To analyze usage trends, troubleshoot issues, and enhance the functionality and performance of our platform.

Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes, including responding to government requests.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist in operating our Services, such as payment processors, cloud storage providers, and customer support services.

Legal Compliance: We may disclose your information when required by law, to comply with a legal obligation, or in response to valid government requests.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. We cannot ensure the absolute security of your data, but we strive to protect it using industry-standard practices.

5. Your Choices and Rights

Access and Correction: You can request access to, correction of, or deletion of your personal information by contacting us through the provided contact details below.

Opt-out of Communications: You can unsubscribe from promotional emails at any time by following the unsubscribe instructions in the email. You may still receive transactional or service-related messages.

Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If we learn that we have collected personal data from a child under the age of 13, we will take steps to delete such information as soon as possible.

7. International Data Transfers

If you are located outside the United States, please be aware that your data may be transferred to, stored, and processed in the United States, where our servers and databases are located. By using our Services, you consent to this transfer and processing.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we update the policy, we will post the revised version on this page with the updated “Last Updated” date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

Last Updated: 4/1/25

Introduction

Welcome to Kaloop! By accessing or using our platform, including our website, mobile applications, and other related services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree with these Terms, you should not use our Services. Please read these Terms carefully before using our platform.

1. Acceptance of Terms

By accessing or using Kaloop’s Services, you agree to comply with these Terms. Kaloop may modify or update these Terms from time to time. If we make any material changes, we will notify you by posting the updated Terms on this page. Continued use of the Services after such changes constitutes your acceptance of the updated Terms.

2. Use of Services

Eligibility: You must be at least 18 years old to use our Services. By using Kaloop, you represent and warrant that you meet this age requirement and are legally able to enter into contracts.

Account Creation: To access certain features, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

License: Kaloop grants you a limited, non-exclusive, non-transferable license to access and use the Services for lawful purposes in accordance with these Terms.

3. Services Provided

Kaloop provides a platform that connects community associations with licensed Community Association Managers (CAMs) and offers various tools to help with the management of associations, including but not limited to task management, bookkeeping, document storage, architectural approvals, and more. We strive to provide reliable and efficient services, but we do not guarantee that our Services will always be error-free, uninterrupted, or secure.

4. User Responsibilities

Compliance: You agree to comply with all applicable laws, rules, and regulations in connection with your use of the Services. You will not use the Services to violate any legal or regulatory requirements.

Prohibited Activities: You are prohibited from using the Services to:

• Engage in illegal activities or promote harm.
• Harass, threaten, or otherwise infringe upon the rights of others.
• Impersonate any person or entity or falsely represent your affiliation with any entity.
• Distribute malicious software, viruses, or any other harmful code.
• Attempt to gain unauthorized access to any part of the Services or any related systems.

5. Payment and Fees

Fees: Kaloop may charge fees for certain premium services provided through the platform. These fees will be clearly stated before you commit to the service. Payments are processed securely, and you are responsible for any applicable taxes or fees associated with your use of the Services.

Payment Processing: Payments for services through Kaloop may be processed by third-party payment processors such as Stripe. You agree to comply with any terms and conditions provided by these third-party services.

6. Content Ownership

User Content: You retain ownership of any content that you upload or share through the Services, including documents, images, and other materials. By submitting content to Kaloop, you grant Kaloop a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content in connection with the Services.

Kaloop Content: All content provided by Kaloop, including software, graphics, text, and designs, is owned by Kaloop or its licensors and is protected by intellectual property laws. You may not copy, distribute, or modify Kaloop’s content without permission.

7. Termination and Suspension

Kaloop may suspend or terminate your access to the Services at any time, without notice, for violation of these Terms or if we believe your actions could harm Kaloop or its users. You may terminate your account at any time by following the process in your account settings. Upon termination, all rights granted to you will cease, and you must stop using the Services.

8. Disclaimers and Limitations of Liability

No Warranty: The Services are provided "as is" and "as available." Kaloop makes no warranties, express or implied, regarding the functionality, accuracy, or reliability of the Services.

Limitation of Liability: To the maximum extent permitted by law, Kaloop’s liability for any claims, damages, or losses arising from the use of the Services shall not exceed the amount paid by you for the specific service in question in the past 12 months.

9. Indemnification

You agree to indemnify, defend, and hold Kaloop, its officers, directors, employees, and agents harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

10. Privacy and Data Protection

Your use of the Services is governed by Kaloop's Privacy Policy, which explains how we collect, use, and protect your personal data. Please review the Privacy Policy to understand how your information is handled.

11. Governing Law

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict of law principles. Any disputes or claims arising from or related to these Terms or the use of the Services will be resolved in the courts located in Sarasota County, Florida.

12. Dispute Resolution

Any disputes arising from these Terms will be resolved through binding arbitration, rather than in court. The arbitration will be conducted in accordance with the rules of the American Arbitration Association.

13. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Kaloop regarding the use of the Services.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver: Failure to enforce any provision of these Terms does not waive our right to do so in the future.

14. Contact Information

If you have any questions or concerns about these Terms, please contact us